Managing Service Productivity

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

Download Now
Read Online

Related Articles

Managing Service Productivity Related Links

Managing Service Productivity


Author : Ali Emrouznejad & Emilyn Cabanda
Genre : Management & Leadership
Total Read : 61
Total Download : 468
File Size : 48,6 Mb
Download Now Read Online




Managing The Library S Corporate Culture For Organizational Efficiency Productivity And Enhanced Service


Author : Library Philosophy and Practice
Genre : Language Arts & Disciplines
Total Read : 69
Total Download : 789
File Size : 51,6 Mb
Download Now Read Online




0 Comment

Leave a Comment

Your email address will not be published. Required fields are marked *