Managing Service Productivity

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

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Managing Service Productivity


Managing Service Productivity Download Now

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Author by : Ali Emrouznejad
Languange Used : en
Release Date : 2014-07-31
Publisher by : Springer






Service Productivity Management


Service Productivity Management Download Now

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Author by : H. David Sherman
Languange Used : en
Release Date : 2006-09-10
Publisher by : Springer Science & Business Media






Managing Knowledge Assets And Business Value Creation In Organizations Measures And Dynamics


Managing Knowledge Assets And Business Value Creation In Organizations Measures And Dynamics Download Now

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Author by : Schiuma, Giovanni
Languange Used : en
Release Date : 2010-11-30
Publisher by : IGI Global






Managing The Service Economy Prospects And Problems


Managing The Service Economy Prospects And Problems Download Now

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Author by : Fishman-Davidson Center for the Study of the Service Sector
Languange Used : en
Release Date : 1988
Publisher by : Cambridge University Press






Managing Services


Managing Services Download Now

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Author by : Alan Nankervis
Languange Used : en
Release Date : 2005-10-27
Publisher by : Cambridge University Press






Managing Services


Managing Services Download Now

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Author by : Kathryn Haynes
Languange Used : en
Release Date : 2013-12-05
Publisher by : OUP Oxford






The Productivity Project


The Productivity Project Download Now

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Author by : Chris Bailey
Languange Used : en
Release Date : 2016-01-05
Publisher by : Random House Canada






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