Telephonic Counseling and State Licensing Laws: State Laws Differ on the Need for Ea Professionals to Be Licensed if They Provide Telephone-Based Services to Clients in Other States (Employee Assistance )

The telephone has been an important tool for employee assistance programs (EAPs) for many years and has routinely been used for intake, scheduling, crisis intervention, follow-up, and case consultation activities and for providing information. Historically, the telephone in EAP work was used as a tool to facilitate or augment traditional in-person contact between an EAP client and counselor. Today, the telephone is routinely used for professional assessment and brief counseling and is a core part of contemporary EAP practice. EAP assessment and counseling by telephone have been quietly gaining acceptance and are now viewed as viable alternatives to face-to-face assessment and counseling for numerous reasons, including the following:

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