Understanding and Improving Group Decision-Making

After spending twenty-five years observing decision-making processes of associations, I set out to determine why some groups make better decisions than others. The purpose, of course, was to find out what can be taught and done to improve the process of decision-making and ultimately, the outcomes. Observations included committees, boards, and the professionals who support them in making significant decisions that affect thousands of budget dollars and, moreover, impact millions of dollars of real estate. Decisions range from as simple as which color to paint a building to as complex as settling legal claims with multiple plaintiffs or defendants who may all have different missions and goals. Those who have been elected, appointed, or employed to help navigate the often treacherous waters of group decision-making need to arm themselves for battle, not only with an opposing party, but also with tools to extract the best decisions from their own teams.

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